Last updated: September 2024
Royal River is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Service preferences and enquiry details
- Delivery addresses for produce box services
- Payment information for service subscriptions
- Communication records when you contact us
We also automatically collect certain information when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Process and fulfil your service requests
- Communicate with you about your account and orders
- Send you information about services you have requested
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Partner farms for order fulfilment purposes
- Delivery services to facilitate produce delivery
- Payment processors to complete transactions
- Service providers who assist our operations
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the New Zealand Privacy Act 2020 and applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Withdraw consent for data processing
- Lodge a complaint with the Privacy Commissioner
Cookies
Our website uses cookies to enhance your experience. For detailed information about our use of cookies, please see our Cookies Policy.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. When information is no longer required, we securely delete or anonymise it.
International Data Transfers
Your information may be processed by service providers located outside New Zealand. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. When we make changes, we will update the date at the top of this page. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Royal River
42 Riverside Drive
Christchurch 8011
New Zealand
Email: [email protected]